1. Agreement
By approving a proposal, paying a deposit, requesting work to begin or continuing to use an ongoing service, the client agrees to the applicable proposal, these terms and any additional written conditions accepted by both parties.
2. Scope of services
SiteGuru provides only the services and deliverables described in the accepted proposal, statement of work or support arrangement. Anything not expressly included is outside scope.
3. Quotes and pricing
Published prices are starting points and do not constitute a binding quote. Final pricing depends on pages, content, integrations, technical condition, competition, support responsibilities and other project requirements.
A quote is valid for the period stated in the proposal. Changes requested after approval may require a revised price and timeline.
4. Payments
Deposits, milestone payments and recurring fees are payable according to the accepted proposal or invoice. SiteGuru may pause work or access to non-critical services where an undisputed payment is overdue.
Third-party fees such as hosting, domains, plugins, advertising, stock media, software subscriptions and payment-processing charges are payable by the client unless expressly included.
5. Client responsibilities
The client must provide accurate information, content, access credentials, approvals and feedback within the agreed timeframe. The client is responsible for ensuring it has permission to use supplied text, images, logos, data and other materials.
Delays in content, access or approvals may affect delivery dates and resource availability.
6. Changes and additional work
Reasonable revision rounds are limited to those stated in the proposal. New pages, changed requirements, additional integrations, major content rewrites or work caused by undisclosed technical issues may be quoted separately.
7. Third-party services
SiteGuru may configure or recommend third-party services. Those services are governed by their own terms, availability, pricing and privacy practices. SiteGuru is not responsible for changes, outages or decisions made by third-party providers.
8. Intellectual property
Unless the proposal states otherwise, ownership of final client-specific deliverables transfers after all amounts relating to those deliverables have been paid. SiteGuru retains ownership of pre-existing methods, frameworks, reusable code, know-how, templates and internal tools.
Third-party themes, plugins, fonts, stock assets and software remain subject to their original licences.
9. Portfolio use
Unless confidentiality requirements or a written agreement state otherwise, SiteGuru may identify the client and display publicly released work in its portfolio and marketing. A client may request reasonable confidentiality before publication.
10. SEO and performance
SiteGuru does not guarantee a specific Google position, traffic level, number of enquiries, revenue result or uninterrupted operation. Search engines, advertising platforms, competitors, market conditions and third-party systems are outside SiteGuru’s control.
11. Confidentiality
Each party should protect confidential information received from the other and use it only for the engagement, except where disclosure is authorised or legally required.
12. Suspension and termination
Either party may end an engagement according to the notice and minimum commitment stated in the proposal. SiteGuru may suspend or terminate work for serious non-payment, unlawful requests, abusive conduct, security risks or material breach.
The client remains responsible for completed work, committed third-party costs and any other amounts payable under the accepted agreement.
13. Liability and consumer rights
To the extent permitted by law, SiteGuru is not liable for indirect or consequential loss, lost profits, lost opportunities, third-party platform decisions or loss caused by client-supplied information, access or instructions.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
14. Governing law
These terms are governed by the laws of New South Wales, Australia. The parties submit to the courts and tribunals with jurisdiction in New South Wales, subject to any rights that apply under consumer law.
15. Contact
Questions about these terms may be sent to hello@siteguru.com.au.