1. About this policy
SiteGuru respects the privacy of clients, prospective clients and website visitors. This policy describes the types of information SiteGuru may collect, why it is used, when it may be disclosed and how to contact SiteGuru about privacy concerns.
2. Information we may collect
Depending on how you interact with SiteGuru, information may include:
- your name, business name, email address and phone number;
- your website address and information about your business requirements;
- messages, project correspondence, proposals, approvals and support requests;
- billing and transaction records, although payment-card details should be handled by the relevant payment provider;
- technical information such as IP address, device type, browser, pages viewed, referring source and website interactions; and
- information supplied when you subscribe to updates, submit a form, book a call or become a client.
3. How information is collected
Information may be collected directly from you, through website forms, email, telephone calls, meetings, analytics technologies, booking tools, customer-management systems and service providers used to operate the business.
4. Why information is used
SiteGuru may use information to:
- respond to enquiries and determine whether an engagement is suitable;
- prepare proposals, deliver services and provide support;
- operate, secure, measure and improve the website;
- maintain business, accounting and project records;
- communicate service information and, where permitted, marketing updates;
- prevent misuse, fraud, spam and security incidents; and
- comply with legal, regulatory and contractual requirements.
5. Cookies, analytics and similar technologies
The website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure marketing activity. Depending on the tools enabled, information may be processed by third-party technology providers.
You can restrict cookies through your browser settings, although some website features may not function as intended.
6. Disclosure to service providers
Information may be disclosed to hosting, email, analytics, form, booking, payment, accounting, CRM, security, cloud-storage and professional service providers where reasonably necessary to operate SiteGuru or deliver an agreed service.
Information may also be disclosed where required by law, to protect legal rights, or with your consent.
7. Overseas processing
Some technology providers may store or process information outside Australia. The countries involved depend on the providers actually used. SiteGuru should maintain an accurate internal list of relevant providers and locations where reasonably available.
8. Storage and security
SiteGuru takes reasonable administrative and technical steps to protect information from misuse, interference, loss and unauthorised access. No online system can be guaranteed to be completely secure.
Information is retained only for as long as reasonably required for the purpose collected, service delivery, recordkeeping, dispute management or legal obligations.
9. Access, correction and complaints
You may contact SiteGuru to request access to, or correction of, personal information held about you. SiteGuru may need to verify your identity before responding.
Privacy questions or complaints can be sent to hello@siteguru.com.au. SiteGuru will review the issue and respond within a reasonable period.
10. Marketing communications
SiteGuru only intends to send commercial electronic messages where consent or another permitted basis exists. Marketing messages should identify SiteGuru, provide current contact details and include a functional way to unsubscribe.
11. Third-party websites
This website may link to third-party websites. SiteGuru does not control their privacy practices and recommends reviewing their policies before supplying personal information.
12. Changes to this policy
This policy may be updated when SiteGuru changes its services, technology providers or information-handling practices. The current version will be published on this page with an updated date.