Privacy Policy

Important: This website document is a practical information draft, not legal advice. SiteGuru should have the final wording reviewed if its data practices, contracts or regulatory obligations are complex.

1. About this policy

This policy explains how SiteGuru collects, uses, stores and discloses personal information through this website and in the course of responding to enquiries and providing services.

2. Information we may collect

We may collect your name, business name, email address, phone number, website address, enquiry details, project information, correspondence, billing information and technical information generated when you use the website.

3. How information is collected

Information may be collected when you submit a form, contact us by email or phone, become a client, interact with our website, or authorise a third party to provide information for a project.

4. Why we use information

We use information to respond to enquiries, prepare proposals, deliver and support services, administer accounts, improve our website, maintain security, comply with legal obligations and communicate about an existing business relationship.

5. Service providers and disclosure

We may use hosting, email, analytics, project-management, accounting, cloud-storage and specialist service providers. Information is shared only where reasonably required for the relevant purpose, subject to applicable obligations and access controls.

6. Overseas processing

Some technology providers may store or process information outside Australia. The countries involved depend on the providers used at the relevant time. Contact us if you need more detail about a specific system.

7. Website analytics and cookies

The website may use cookies and analytics technologies to understand usage, protect forms and measure enquiries. You can control cookies through your browser, although some functions may be affected.

8. Security and retention

We take reasonable steps appropriate to the business to protect information against unauthorised access, loss and misuse. Information is retained for as long as reasonably required for business, legal, security and record-keeping purposes.

9. Access and correction

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity and may refuse a request where permitted or required by law.

10. Complaints

Send privacy questions or complaints to hello@siteguru.com.au. We will review the issue and respond within a reasonable time. You may also seek information from the Office of the Australian Information Commissioner where applicable.

11. Contact

SiteGuru, Sydney NSW Australia
Email: hello@siteguru.com.au
Phone: 0415 837 036
ABN: 98 427 701 417