Privacy Policy

SiteGuru provides website, SEO and digital systems services to Australian businesses. This policy explains how we collect, use, store and disclose personal information relating to our website, enquiries and client work. You can contact us using the details below.

We may collect your name, business name, role, email address, telephone number, website address and the information you include in an enquiry or consultation request. When you become a client, we may also handle project instructions, correspondence, invoices, billing details, approvals and support information. Our website may collect technical information such as device/browser details, IP address, pages viewed and referral data through hosting logs, cookies and any analytics tools in use.

You may provide information through the contact form, email, telephone, meetings, quotations or direct project correspondence. Some technical information is collected automatically through the website and technology providers. Please avoid including passwords, credit-card details or other sensitive information in a general website enquiry.

We use relevant information to respond to enquiries, assess project fit, prepare proposals, deliver agreed services, manage accounts, provide support, secure and improve our website and keep legally required business records. We may analyse aggregated website use to improve our services. An enquiry does not automatically subscribe you to marketing.

The contact form can save your submission in WordPress and send email notifications and a confirmation email. We use the details submitted to handle your enquiry and related follow-up. We take reasonable precautions against spam and unauthorised access. If you would prefer not to use the form, you can contact us by email or phone.

Our website and providers may use essential cookies and technical logs, and may use analytics and measurement technologies where configured. Your browser may allow you to block or remove cookies. Some website functionality may be affected. We will update this section if additional advertising or tracking tools are activated.

We may disclose information to providers that help us operate the business or deliver an agreed service, such as website hosting, email, forms, analytics, cloud storage, accounting and project systems, and to specialist contractors working under appropriate arrangements. We may also disclose information when required by law or with your permission. We do not publish personal enquiry contents.

Some service providers may store or process personal information outside Australia, depending on their service and configuration. Contact us to ask about our current providers and relevant locations. Where practicable, we will identify countries of likely overseas disclosures in this policy after verifying provider arrangements.

We take reasonable technical and organisational steps to protect information from loss, misuse, interference and unauthorised access, including access controls, software maintenance and appropriate backups. No internet-based service is risk-free. We retain information for as long as reasonably needed for enquiries, services, recordkeeping, legal requirements or dispute resolution, then remove or de-identify it when appropriate.

To request access to, or correction of, personal information that we hold, or to make a privacy complaint, email hello@siteguru.com.au with enough information to identify your request. We may verify your identity before disclosing records. We aim to review complaints promptly and provide a meaningful response. Where applicable, you may also contact the Office of the Australian Information Commissioner after raising your concern with us.

We do not treat an ordinary service enquiry as permission to send marketing messages. Any commercial email or SMS marketing will be sent only where permitted, identify SiteGuru and provide an appropriate unsubscribe method.

Links to external websites are governed by those providers’ own policies. We may update this policy when our services or handling practices change. The current version will be published at this address.

SiteGuru — Sydney, New South Wales, Australia. ABN 98 427 701 417. Email: hello@siteguru.com.au. Phone: 0415 837 036.